Returns & Refunds
We hope every LIKREAT work arrives in excellent condition. If you would like to return an item, or if an order is damaged in transit, sent in error or has a clear quality issue, please contact us in accordance with the policy below.
Return Period
Eligible items may be returned within 14 days of delivery. Please contact LIKREAT to submit a return request.
Returned items must be:
- unworn and unused;
- undamaged and unaltered;
- returned with all original packaging and accessories; and
- in a condition suitable for resale.
Please do not send any item back until you have received return authorisation from LIKREAT.
Items Not Eligible for Ordinary Returns
Except where required by applicable law, the following items are generally not eligible for ordinary returns arising from a change of mind:
- custom-made or personalised items;
- special-size items made to a client’s request;
- items altered at a client’s request;
- items clearly marked as non-returnable; and
- items damaged after receipt or use by the client.
Where a product is subject to a particular return restriction, we will endeavour to state this on the relevant product page.
Natural Variations in Handcrafted Work
LIKREAT works are made by hand and may feature casting marks, oxidation, electroplating, heat colouring and other hand-finished surface characteristics. Where the material, imagery and product description are substantially consistent, slight differences may include:
- variations in the depth of settings;
- differences in oxidised tones;
- minor changes in hand-polished surfaces or texture;
- natural texture and grain of copper;
- variations in the lustre and gradient of heat-coloured surfaces; and
- fine variations in hand-applied colour and texture.
These characteristics are not, in themselves, manufacturing defects. If your item has a clear and material difference from its description, please contact us for assessment.
Damaged, Incorrect or Incomplete Orders
Please contact LIKREAT Client Care promptly if your order has obvious transit damage, contains an incorrect item, is missing a main item or accessory, or has a clear structural or manufacturing issue.
Please provide:
- your order number;
- photographs of the packaging and the full product;
- close-up photographs of the issue; and
- a video where useful for assessment.
Once the issue has been confirmed, we will offer an appropriate solution based on the circumstances, which may include repair, replacement, completion of a missing item, refund or another suitable remedy.
Return Shipping
For returns arising from personal preference rather than a product defect or delivery error, return shipping costs are the responsibility of the client. We recommend using a trackable and insured shipping method.
Unless required by applicable law or otherwise stated, the original delivery charge paid when placing the order is non-refundable. Customs duties, import taxes, clearance charges and other third-party costs incurred when returning an item internationally are also the responsibility of the client.
Refunds
Once a returned item has been received and inspected, eligible refunds will be made to the original payment method. Processing time depends on your bank, card issuer or payment provider.
LIKREAT cannot control and does not reimburse costs arising from exchange-rate movements, bank charges or third-party payment-provider fees.
Returns and Repairs
Damage to a surface layer through long-term wear, natural oxidation, coating changes, or work such as re-soldering, replating, recolouring or refinishing is treated as a repair matter rather than a product-quality issue.
This policy does not limit any statutory consumer rights that cannot be excluded under the laws applicable in your country or region.