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LIKREAT

Warranty & Repairs

LIKREAT works are made through hand carving, casting, soldering, antiquing, oxidation, electroplating, heat colouring and other mixed-metal finishing processes.

For qualifying works purchased through the LIKREAT official website, we provide a 12-month limited warranty, taking into account the nature of handmade work and natural material characteristics.

12-Month Limited Warranty

The warranty period begins on the date delivery is confirmed. Following inspection by LIKREAT, the limited warranty may cover issues arising from original materials, manufacture or workmanship, including:

  • cracking or breakage at an original solder point;
  • faults in original clasps, connectors or structural components during normal use;
  • structural defects not caused by impact or other external force;
  • natural loosening or loss of an original setting or inlay structure during normal use; and
  • widespread loss or fading of an original plated surface where not caused by friction, scratching, chemicals or incorrect use.

For repairs that fall within the limited warranty, LIKREAT will cover the relevant repair labour and process costs.

What Is Not Covered

The following are generally not covered by the limited warranty:

  • normal wear marks and minor scratches;
  • natural patina, oxidation or colour changes;
  • natural oxidation, colour variation or patina in copper;
  • wear to plated or electroplated surfaces through ordinary use;
  • changes intrinsic to oxidation, electroplating or heat-coloured finishes;
  • damage caused by impact, dropping, compression or collision;
  • damage caused by water, sea water, perspiration, cosmetics, cleaning agents or other chemicals;
  • damage caused by improper storage, care, wearing, third-party repair, alteration or resetting; and
  • damage caused by use or care that is inconsistent with LIKREAT guidance.

For guidance on natural variations in materials and finishes, please refer to Product Care.

Repair and Refinishing

For works outside the limited-warranty scope or period, LIKREAT may offer paid repair after assessing the condition of the piece.

Services may include:

  • re-soldering and structural repair;
  • repair of connectors and accessories;
  • replating;
  • restoration of antique or oxidised finishes;
  • structural repairs to copper works;
  • heat-colour repair; and
  • surface finishing and refinishing.

Not all damage can be fully restored. After inspection, we will recommend the most suitable repair approach.

Assessment → quotation → client approval → repair begins

No paid repair work will begin before the client has confirmed the quotation.

Repair Shipping Costs

Unless a repair is covered by the limited warranty, clients are responsible for arranging and paying for shipment to the LIKREAT repair address specified by Client Care. For high-value works, we recommend a trackable and insured service. Please send a work only after receiving written instructions from LIKREAT Client Care.

Return Shipping After Repair

Jewellery works: USD $35

This applies to standard-size rings, necklaces, bracelets and other jewellery works repaired by LIKREAT.

Copper works and large sculptural pieces: quoted according to actual shipping costs.

Ceramic works are quoted according to actual weight, package dimensions, destination and shipping service. If, after inspection, a client chooses not to proceed with a paid repair, return shipping is still the client’s responsibility.

Customs duties, import taxes, customs-clearance charges and other cross-border logistics costs may arise for international repair shipments and are the responsibility of the client.

Repair Turnaround Time

Typical repair times are:

  • standard repairs: approximately 7–15 business days;
  • complex replating, structural repair, heat-colour or enamel refinishing: approximately 15–30 business days.

Timing begins after LIKREAT has received the work and confirmed the repair proposal. It does not include international transit, customs processing or unexpected material lead times.

Paid Repair Guarantee

Paid repairs completed by LIKREAT include a 3-month limited repair guarantee. If the same issue directly related to the original repair area recurs under normal use, please contact us for a further assessment.

This guarantee applies only to the repaired area and service. It does not restart or extend the original 12-month limited warranty for the whole product.

How to Request a Repair

Please contact LIKREAT Client Care and provide:

  • your order number;
  • the product name;
  • a description of the issue;
  • full-product photographs and close-ups of the affected area; and
  • a video where useful for assessment; and
  • details of any known third-party repair or alteration.

Our team will assess the information and provide the next steps.

LIKREAT’s 12-month limited warranty is a commercial repair service offered by the brand. It does not limit any statutory rights that cannot be excluded under the laws applicable in your country or region.